Privacy Policy

PRIVACY POLICY

Effective Date: April 24th, 2025

Introduction

At Prestige Solutions LLC, we respect and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard the personal information you provide when you visit our website, purchase our products or services, interact with our AI-powered features, or engage with us on social media. It also explains your rights regarding the information we collect.

Please read this Privacy Policy carefully. We may update it from time to time, and any changes will be reflected by the "Last Updated" date at the top of the policy. By continuing to use our website or services after any changes are posted, you agree to the revised terms and waive any right to receive individual notice of those changes.

We encourage you to review this Privacy Policy when accessing our website, utilizing our AI technologies, or communicating with us through social media. Your continued use of our platforms constitutes your acceptance of any updates or modifications to this Policy.

INFORMATION THAT WE COLLECT

We collect various types of information when you visit our website, make a purchase, interact with our AI-powered features, or engage with us on social media. By accepting this Privacy Policy, you expressly consent to the collection, use, processing, and limited sharing of your information with trusted third-party service providers, as necessary to support our legitimate business operations. The types of information we may collect include:

PERSONAL DATA

Personal Data refers to information that can be used to identify you as an individual, such as your name, shipping address, email address, phone number, and certain demographic details like age, gender, or hometown. You provide this information to us voluntarily—whether by registering on our website, making a purchase, or engaging with features such as inquiries, filling out a form, or booking an appointment on any of our calendars. By submitting any personal information, you are giving us your consent to collect and process it in accordance with this Privacy Policy. While providing personal data is entirely optional, please note that choosing not to share certain details may limit your ability to access specific features or services offered through our website.

AUTOMATICALLY COLLECTED DATA

Derivative data refers to information that is automatically collected by our servers when you access our website. This may include details such as your IP address, browser type, access dates and times, and the specific pages you visit. If you use a mobile application, we may also collect information about your device type and name, phone number, country of origin, and your interactions with the app.  This type of data may also be collected by third-party service providers—such as analytics and advertising partners—through technologies like cookies, log files, and web beacons. While derivative data helps us understand how users interact with our platform, it typically does not personally identify you. Cookies and similar technologies are discussed in more detail in a later section of this Policy.

FINANCIAL DATA

Financial data includes information related to your chosen method of payment, such as credit card or bank account details. We collect this information to facilitate purchases, orders, returns, or exchanges made through our website or mobile applications.

Please note that we only store limited financial information. Most payment data is securely transmitted to and processed by our trusted third-party payment providers—Stripe, Chase, and PayPal. We recommend reviewing their individual privacy policies to understand how they collect, use, and safeguard your financial information.  For your convenience, you can access their privacy policies here:

SOCIAL NETWORKING DATA

We may access certain personal information from your social media profiles when you interact with us through platforms such as Facebook, Instagram, LinkedIn, Twitter, Snapchat, or other similar services. This information may include your name, username, location, email address, age, gender, profile picture, and any other information you’ve made publicly available on those platforms.  If you prefer to limit or prevent our access to this data, you can adjust your privacy settings directly within the respective social networking accounts.

MOBILE DEVICE DATA

When you access our website or services through a mobile device or mobile application, we may collect certain information automatically related to your device. This may include details such as your device ID, device type, model, operating system, manufacturer, and, where permitted by your device settings, your geographic location. We use this data to ensure our website and mobile experiences are optimized for your device, to enhance security, and to better understand how users engage with our services across different platforms.

OTHER DATA

From time to time, you may be asked to provide additional information in order to participate in a contest, giveaway, or survey. When this occurs, you will be clearly informed that the information you provide is required for your entry or participation. This data will only be used for the specific purpose of the contest or survey, and your participation will be voluntary.

MOBILE APPLICATION INFORMATION

When you choose to connect with us through a mobile application, we may request access to certain features on your device, including geolocation information, which allows us to provide you with location-based services. This may include permission to track your device’s location to enhance your experience. Additionally, we may request access to other features such as your device’s calendar, camera, contacts, social media accounts, Bluetooth, and storage.  We may also send "push notifications" to your device regarding updates to your account or our mobile app. If you prefer to modify or restrict our access to any of this information, you can easily adjust your device settings at any time.

VOICE AND CONVERSATION DATA

If you engage with our text-based AI assistants, we may collect and process voice recordings or  conversation transcripts, and contextual information related to your interactions. This data is used to deliver the services you request, improve the performance of our AI systems, and enhance your overall user experience. We collect this information with your explicit consent, which is granted when you interact with these features. You have the right to withdraw your consent at any time by reaching out to us. However, please note that doing so may limit your ability to access or use certain AI-powered features.

AI TECHNOLOGIES AND DATA PROCESSING

AI-POWERED FEATURES AND SERVICES

We incorporate artificial intelligence (AI) technologies in various aspects of our services, including but not limited to:

AI DATA PROCESSING PURPOSES:

Our AI systems may process your personal data for a range of purposes aimed at enhancing your experience and ensuring the efficiency and security of our services. These purposes may include:

AI DATA PROTECTION COMMITMENTS

We are dedicated to the responsible and ethical use of AI technologies. When processing your data through AI systems, we adhere to the following principles:

HOW WE USE YOUR INFORMATION

We use the information you provide to deliver our products and services, including access to our website, mobile applications, and AI-powered features. Your data enables us to fulfill our obligations to you, personalize your experience with our company, and recommend additional products or services that may be of interest.  While your data is typically transmitted to third-party processors for handling, we may also process it directly when necessary to support our legitimate business interests—such as facilitating transactions, providing customer support, enhancing our platform, and enabling your interactions with our digital services.

Specifically, we may use the information and data described above to:

WHEN DO WE COLLECT INFORMATION?

We collect information from you when you subscribe to our newsletter, complete forms on our website, make a purchase, interact with our AI-powered features or virtual agents, or engage with our customer support services.

HOW WE PROTECT VISITOR INFORMATION

We are committed to safeguarding your personal information. All personal data is stored within secure networks and is accessible only by a limited number of authorized personnel who have special access privileges and are required to keep the information strictly confidential.

Sensitive data, including credit card or payment information, is encrypted using Secure Socket Layer (SSL) technology to ensure secure transmission. Additionally, we employ a range of security protocols when you submit, access, or interact with your personal data to help maintain its integrity and confidentiality.

All financial transactions are securely processed through reputable third-party payment gateways and are never stored or processed on our own servers.  For data collected and processed through our AI systems, we take extra precautions, including:

DATA SHARING COMMITMENT

WE DO NOT SELL OR  OR SHARE UNAUTHORIZED  PERSONAL INFORMATION

We do not sell, trade, or otherwise share your personally identifiable information with third parties for marketing or promotional purposes. Your information will never be sold, exchanged, transferred, or disclosed to another company without your consent, except when necessary to fulfill a specific request—such as processing a purchase or delivering a service you have requested.

LIMITED SHARING WITH SERVICE PROVIDERS

We may share your personal information with carefully selected third-party service providers who support us in operating our website, managing business operations, processing payments, and providing services to you. These providers are contractually obligated to maintain the confidentiality and security of your information and to use it solely for the purposes we specify. Our trusted service partners include:

AI SERVICE PROVIDER LIMITATIONS

When we engage third-party AI service providers, we enforce strict limitations to ensure the responsible handling of your personal data. These providers are required to:

Important Note About SMS Data: All opt-in data and consent information for text messaging services will not be shared with third parties, except for aggregators and service providers necessary to facilitate SMS delivery. Your mobile information will never be shared with third parties or affiliates for marketing or promotional purposes.

WHITE-LABELED CRM SERVICES

We provide white-labeled HighLevel CRM services to our clients. Please be aware of the following regarding these services:

OTHER LIMITED DISCLOSURES

We may also disclose your information:

COOKIES

We may use cookies to track and improve your experience on our website. Cookies are small files transferred to your computer's hard drive through your web browser (with your consent) that allow our systems to recognize your browser and remember certain information.  You have the option to be notified each time a cookie is sent or to disable all cookies through your browser settings (such as Internet Explorer, Chrome, Firefox, or Safari). Since each browser is slightly different, please refer to your browser’s Help menu for instructions on how to adjust your cookie preferences.  Please note that if you disable cookies, some features of our website may be limited, and certain services may not function properly.  You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer, Chrome, Firefox, or Safari) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.  If you disable cookies, some features may be disabled and some of our services may not function properly.

THIRD PARTY INTEGRATIONS

GOOGLE

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/

We have implemented the following:

We, along with third-party vendors such as Google, use both first-party cookies (like Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie), as well as other third-party identifiers, to gather data about user interactions with advertisements and other ad-related functions on our website.

Opting Out of Google Analytics:
If you prefer not to have your activity on our website tracked by Google Analytics, you can opt out by installing the Google Analytics opt-out browser add-on. This add-on prevents Google Analytics from collecting data about your visits to our website. For more details, please refer to Google's Privacy Policy.

FACEBOOK

Facebook’s advertising practices are governed by its Advertising Principles, which aim to provide a positive experience for users. We have implemented the following Facebook advertising features:

In collaboration with third-party vendors like Facebook, we use first-party cookies (such as the Facebook Pixel) and other third-party identifiers to gather data on user interactions with advertisements and related services on our website.

Opting Out of Facebook's Interest-Based Ads
 You can opt out of Facebook’s interest-based advertising by visiting this link.  To learn more about Facebook’s privacy practices, you can review their Privacy Policy.

Opting Out of Facebook Custom Audiences
 To opt out of any current or future campaigns, please contact us at info@sendprestige.com.

REASONS FOR USING AND PROCESSING YOUR DATA

The information we collect and store is primarily used to enable us to offer goods and services for sale. Additionally, we may collect, use, and process your data based on the following reasons:

sale. In addition, we may collect, use, and process your information based on the following grounds:

LEGITIMATE BUSINESS INTERESTS

We may use and process your data to serve our legitimate business interests, which include, but are not limited to, communicating with you, enhancing our products and services, improving our website, and delivering the information or products you have requested.

PERFORMANCE OF A CONTRACT

We may use and process your information to enter into a contractual agreement with you and to carry out the obligations outlined in that contract, ensuring we meet the terms and provide the services or products as agreed.

CONSENT

We may use your data, or allow selected third parties to use your data, based on your consent to our use and sharing of that information. You have the right to withdraw your consent at any time; however, please note that doing so may impact your ability to access and use certain features of our website or services.

AS REQUIRED BY LAW

We may also use or process your data as necessary to comply with our legal obligations, including but not limited to adhering to regulatory requirements, responding to lawful requests from authorities, or fulfilling any legal duties imposed upon us.

DATA RETENTION

We retain personal data for as long as it is necessary to fulfill our legitimate business purposes, comply with legal obligations, or until you request that we delete your data. For instance, we may retain certain personal information indefinitely to maintain your account, unless you choose to delete your account. Data collected for specific purposes, such as assisting law enforcement or analyzing trends, will be kept only for as long as needed to achieve that purpose. Once data is no longer required for any of the reasons outlined above, it will be permanently deleted.

Regarding AI-processed data, including voice recordings and interaction data:

We will honor your request to delete your data, as outlined in more detail below, unless we are legally required to retain access to the data. However, please note that we do not have control over the retention policies of third parties. If you would like any third parties, including those to whom we have shared your data, to delete that data, you will need to contact those third parties directly. Upon request, we can provide you with a list of all third parties to whom we have transmitted your data.

We may retain usage data—data collected by us or third-party analytics providers for the purpose of analyzing the use of our website—only as necessary for internal analysis. This type of data is typically retained for a shorter period than personal data, unless it is required to improve the security or functionality of our website or services, or if we are legally obligated to retain it for a longer period.

SECURITY OF YOUR INFORMATION

We take all reasonable precautions to protect your personal data and ensure its security. We utilize well-established secure payment systems and adhere to generally accepted security standards to prevent personal data loss or misuse. However, it is important to note that no security measure is entirely foolproof, and no method of data transmission can be guaranteed against interception or misuse. Therefore, we cannot guarantee the complete security of any information you transmit to us.

By agreeing to this Privacy Policy, you acknowledge that your personal data may be accessible globally via the internet. While we make every effort to safeguard your information, we cannot control the actions of other parties who may use or misuse your data.  In the event of a security breach that could expose you to significant risk, we will promptly notify you and take appropriate steps to address the situation.

SENSITIVE DATA

We kindly ask that you refrain from submitting any sensitive personal data to us through public posts, email correspondence, or any other method. This includes, but is not limited to, information such as your social security number, health data, genetic data, or details regarding your ethnic origin, religious beliefs, or criminal history. If you do choose to provide such information, by doing so, you consent to our use, storage, and processing of this data in accordance with this Privacy Policy.

SPECIAL NOTE ABOUT AI TEXT INTERACTIONS

Our AI systems are specifically designed to identify and prevent the collection of sensitive data. However, if you unintentionally provide sensitive information during an interaction with our AI technologies:

SMS/TEXT MESSAGE PRIVACY

If you have opted in to receive SMS/text messages from us, we are dedicated to safeguarding your privacy with respect to these communications:

YOUR RIGHTS

You have specific rights regarding your personal data, as detailed below. Please note that we may charge a reasonable fee for any actions you request concerning your data. Additionally, we may require proof of your identity before taking any action related to the exercise of your data rights. Furthermore, your rights may be limited or revoked if they conflict with our legitimate business interests, public interests, or legal obligations.

UPDATE ACCOUNT INFORMATION

You have the right to update or change any information you have provided to us. To update or delete your information, please contact us at info@sendprestige.com. 

CONFIRM PERSONAL DATA AND ITS USE

You have the right to request confirmation of the data we hold about you and the purposes for which it is being used. Additionally, you may request confirmation of whether we are processing your data or sharing it with third-party processors, along with the specific purposes for such processing. We will provide you with copies of your personal data unless doing so would infringe on the rights and freedoms of others.

CHANGE CONSENT

You have the right to withdraw your consent for our use of your information. In such cases, we may require you to delete your account as outlined above, and this may result in limited access to our website.

REQUEST A COPY OF DATA

You have the right to request a digital copy of the personal data we hold about you. The first request for a copy of your data will be provided at no charge; any additional requests may incur a reasonable fee.

TRANSFER YOUR DATA

You have the right to request that we transfer your data to another controller in a commonly used, machine-readable format, unless doing so would impose an unreasonable burden on us.

DELETE ALL DATA

You have the right to request the deletion of all personal data we hold about you, and we must delete this data without undue delay. However, there are exceptions to this right, such as when retaining your data is necessary for legal compliance, the exercise of freedom of expression, the fulfillment of a legal obligation, or the defense or establishment of legal claims. Please note that fulfilling this request may result in the termination of your account, and you may have limited or no access to our website thereafter.

EMAILS AND COMMUNICATIONS

You can opt out of receiving future email communications from us by selecting the appropriate option during account registration or at the time of purchase. Additionally, you can update your communication preferences by reaching out to us directly at info@sendprestige.com. 

MARKETING COMMUNICATIONS

You have the option to opt out of receiving marketing communications from third parties or to prevent the use of your personal information for marketing purposes.. You may do this by contacting us at info@sendprestige.com.

PROCESSING

In certain situations, you may request a restriction on the processing of your data, such as when you dispute the accuracy of your data or when you have objected to the processing, pending the verification of that objection. During the restriction period, we will continue to store your data but will not share it with third-party processors without your consent, unless required to do so for legal compliance or to protect your rights, the rights of others, or the interests of our company. Additionally, you may choose to opt out of any data processing entirely. However, please note that doing so may result in the termination of your account and loss of access to our website.

AI-SPECIFIC RIGHTS

You have the following rights specifically related to our AI technologies:

COMPLAINTS

If you believe we have misused your data or violated any of your rights under this Privacy Policy or relevant laws, you have the right to file a complaint either directly with us or with a regulatory body or data protection authority.

CALIFORNIA PRIVACY RIGHTS

The State of California has implemented specific regulations for its residents.  We comply with the California Consumer Privacy Act of 2018 (CCPA), Cal. Civ. Code §§ 1798.100 et seq.

California residents have the right to request, at no cost, information about the personal data we have collected or stored about themselves or their household members. For security reasons, we may require verification of your identity and proof of California residency when you make such a request.

Any California resident has a right to request the personal data we have collected, or request deletion of the personal data we have collected, including but not limited to:

We reserve the right to collect any of the above data on California residents and their households.

We DO NOT sell your data. California residents can email us at info@sendprestige.com to explicitly request to opt-out of any future data sales, should our policies change.

California residents also have the option to request a full deletion of their account and any data we have collected and associated with them.

We agree to comply with any data request or deletion made pursuant to the CCPA in a reasonable timeframe, during normal business hours and excluding holidays or our pre-scheduled time off.

COPPA (CHILDREN ONLINE PRIVACY PROTECTION ACT)

In accordance with the Children’s Online Privacy Protection Act (COPPA), which gives parents control over the collection of personal information from children under the age of 13, we adhere to the guidelines set forth by the Federal Trade Commission (FTC). The COPPA Rule outlines the steps that website and online service operators must take to ensure the privacy and safety of children online.

We do not target or market our services to children under 13, and we do not knowingly collect personal information from individuals in this age group.

FAIR INFORMATION PRACTICES

The Fair Information Practice Principles serve as the foundation of privacy legislation in the United States and have significantly influenced the development of data protection laws worldwide. A clear understanding of these principles—and their practical application—is essential for maintaining compliance with the various regulations that safeguard personal information.

To remain aligned with these principles, we are committed to taking the following responsive actions in the event of a data breach:

We also adhere to the principle of individual redress, which ensures that individuals have the right to seek legally enforceable remedies if data collectors or processors fail to comply with applicable privacy laws. This principle affirms that individuals must not only have enforceable rights against those who misuse their personal data, but also have access to appropriate legal channels—such as courts or regulatory agencies—that can investigate, address, and penalize non-compliance by data handlers.

CAN SPAM ACT

The CAN-SPAM Act is a federal law that outlines the rules for commercial email communications. It sets requirements for commercial messaging, grants recipients the right to opt out of receiving further emails, and imposes strict penalties for non-compliance.

We collect your email address for purposes such as:

To be in accordance with CANSPAM, we agree to the following:

If you no longer wish to receive emails from us, you may unsubscribe at any time by clicking the link provided in our messages or by emailing us directly at info@sendprestige.com or follow the instructions at the bottom of each email to unsubscribe, and we will promptly remove you from ALL future correspondences.

AI ETHICS AND COMMITMENTS

As we expand the use of AI technologies, we remain dedicated to upholding the highest ethical standards. Our approach is guided by the following core principles:

We regularly assess our AI practices against these principles, making improvements as needed to ensure ethical and responsible development through ongoing ethical reviews and impact evaluations to align our innovations with societal expectations and regulatory standards.

CONTACT INFORMATION

If you have any questions about this Privacy Policy, please contact us at:

Email: info@sendprestige.com

Address: 1700 7th Ave, Seattle, WA 98101

Last Updated: April 24th, 2025

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